Privacy Policy

Please read the following carefully as it explains our views and practices regarding your personal information, and how it is handled. By accessing or browsing our website, you confirm that you have read, understood, and agree to this policy in its entirety. If you do not agree with the practices described in this policy, you should not use our website.

www.riva.com

• Has the highest security measure using 256-bit Encrypted SSL for website traffic and transactions. Also, all user data is secured with bullet-proof hash algorithms in the storage of such data.
• Is proud to have applied a system complying with the PCI DSS standards as established by Visa and MasterCard. The PCI DSS lays out a set of comprehensive requirements for enhancing the data security of the payment account which the riva.com payment partner has implemented.
• Guarantees that the privacy and security of all personal and financial information shared by you will be protected in compliance with the highest e-commerce security standards when exchanged over the internet.
• Uses the Secure Socket Layer (SSL) technology, ensuring the privacy and security of all transactions. SSL technology encrypts the data/information you enter before it is transmitted so that it is securely transmitted over the Internet and only the authorized recipient can have access to it and read it.
• Protects your information with segmentation and compartmentalization of information on our network to ensure restricted access to customer information databases; physical and logical barriers to unauthorized access; and a best-of-breed firewall system.
• Visit Visa (Only for UAE)

We only use the information for which consent has been given, and involved in situations like service delivery (e.g., bookings, etc.), legal compliance or obligations, or other normal business reasons. We use your data to provide or facilitate contracts you are trying to execute, most often a booking. There are several ways this might occur.

• Tailoring a website to your devices.
• Providing results for your search queries that match your requirements.
• When you’ve selected a Travel Supplier’s offering, we use information such as your device ID, IP address, and search details to redirect you to their platform.
• When we are performing the booking on your behalf, we will transfer such data as is needed to finish that transaction (contact information, passport, etc.).
• Contacting you with messages, notifications, or alerts that are necessary to deliver our services requested, such as booking confirmation emails or other essential communications like flight status alerts and notifications about changes or updates to our services or this policy, or our Terms & Conditions.
• Responding to customer inquiries, e.g., customer service emails or other contact points.
• Allowing you to maintain any accounts you have with us.

We may have to retain and utilize your data regarding legal claims, or for consistency, regulatory and auditing purposes. For instance, we may hold data where we are legally obliged, or if we are constrained to do as such by a court request or administrative body. Additionally, when you practice any pertinent legitimate rights you have to access, amend or remove your information, we may request identification and verification documents from you to affirm your identity.

Now and then we're given data about you from third parties, contingent upon how you decide to interface with us. For instance, when you go to our website through a promotional partner, or when you sign in to your AlCabana account utilizing our social network login feature. And if you're diverted to a third-party site or application to finish your booking, we may gather data from them about whether you proceeded with your booking and what you booked.

Our services are not intended for users under the age of 13, and nobody younger than 13 should provide any data, on or through our services. We don't intentionally gather personal data from kids under 13 and will erase any that we learn we have gathered or gotten that was not given by, or with express consent in the interest of, the kid's parent or legal guardian.

We share information relating to our users with selected third parties who provide us with a variety of different services that support the delivery of our services.

These Third-Party Processors range from providers of technical infrastructure to customer service and authentication tools. We require any Third-Party Processor which handles information on our behalf to do so according to contractual terms which require that the information is kept secure, is processed following applicable data protection laws, and used only as we have instructed and not for that Third Party Processor’s purposes (unless you have explicitly consented to them doing so). Third-Party Processors may be located in, or process your information, outside of the country in which you are based. Where our use of a Third-Party Processor involves the transfer of personal data from within UAE to a location outside of the United Arab Emirates, we will put in place appropriate measures to ensure that the personal data is adequately protected in that location, most often by applying UAE’s Commission-approved standard contractual clauses alongside robust security checks. The types of Third-Party Processors we may share elements of your data with include:

• Payment processors engaged by us to securely store or handle payments information, such as credit or debit card details, required for facilitating bookings with Travel Suppliers – for example, when you provide us with your credit or debit card details, we store these in a PCI-compliant data vault provided by an industry-leading third-party payment processor.
• Providers of email management and distribution tools – for example, if you sign up to receive AlCabana’s newsletters or other marketing messages we will manage the delivery of these to you using a third-party email distribution tool.
• Providers of security and fraud prevention services – for example, we use these providers to identify automated software agents that might disrupt our services or to prevent misuse of our APIs.
• Providers of data aggregation and analytics software services that enable us to effectively monitor and optimize the delivery of our services.
• Providers of tracking tools that we use to monitor instances where you click on a link to a Travel Supplier’s website and redirect from the AlCabana’s platform to that Travel Supplier’s.
• Providers of software platforms that assist us in communicating or providing customer support services to you – for example, we manage and respond to any messages you send to us via our help center using a third-party communications management tool.
• Providers of recruitment management services – for example, when you apply for a vacancy at AlCabana we use a third-party tool to manage and store any information relating to your application.
• Providers of online cloud storage services and other essential IT support services.

We create or gather some data from your devices automatically as you utilize our services. This incorporates materials like your IP address, data about the device and program you are utilizing to get to our services, the site URL you visited us from, and the third-party sites you visit when you click on links to leave AlCabana's website. It likewise incorporates subtleties of the bookings you have made through AlCabana. We may also know your location from your device or your IP address. This assists us with improving your experience and ensure you receive the content generally relevant to you.

Cookies are tiny information records that are stored on your internet browser or gadget. Cookies record things like your preferences and settings or help with signing in to the site, assisting with giving us the data we need to give you the most predictable and applicable experience. We likewise use cookies to record data about experiments or new upgrades we may test to follow how you utilize our administrations and see if they were viable. Cookies on our site might be set by us, third parties we're working with, or independent third parties (like advertisers).

We use cookies to track and profile customers such as action tags and pixel tracking on our website to assist our marketing. We also use cookies that are strictly necessary to enable you to move around the site or to provide certain basic features and to enhance the functionality of the website by storing your preferences. We also use cookies to help us to improve the performance of our website to provide you with a better user experience.

If you visit our website when your browser is set to accept cookies, we will interpret this as an indication that you consent to cookies and other similar technologies as listed in this website cookies policy. If you change your mind in the future about letting us use cookies, you can modify the settings of your browser to reject or disable cookies completely. Remember, these cookies are not harmful to your computer and they hold no personal or sensitive information about you, however, you can still opt out of them if you wish.

Current web browsers allow you to set notifications for receiving a cookie, giving you the chance to decide whether or not to accept it. They can also be entirely blocked on-site by site basis using the same configuration panels. 

These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from, and the pages they visited. 

We may change this Privacy Policy every once in a while, to keep up with the legal requirements and how we operate our business. If we choose to change our Privacy Policy, we will provide updates on this page. Kindly check this page consistently and the Terms & Conditions of any pertinent Platforms for the most recent version of our Privacy Policy. If we choose to make fundamental updates to our Privacy Policy, we will inform you by notice on our websites, application, or email.